1 reviews | Active since Apr 2013
Phone charger cable faulty, have to hand in entire phone and I'm travelling on Tuesday
I visited the local MTN shop here in Hillcrest with my charger cable. I tested it and another cable works fine but I would like a replacement cable as the phone is still covered by warranty until 24 October 2017. I will be out of the country as of Tuesday till beyond this date so I will need to have the fault logged and sorted out before then if possible as I do not want to miss out on the warranty replacement of the cable. The local MTN shop told me I need to hand in the entire phone, box it came in etc and I cannot do this as I cannot be without a phone while I am away. The phone is fine. Please get back to me asap with a solution. I cannot afford the time to take the phone and charger to Samsung myself, as was suggested. Thanks for your help. Regards, Paul
Good day Paul,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Please note we have logged an urgent request on your behalf, you will be contacted shortly.
REQ:***
Kind regards,
MTN S.A.
Good day Paul,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Please note we have logged an urgent request on your behalf, you will be contacted shortly.
REQ:***
Kind regards,
MTN S.A.
