NP
Nadine P
1 reviews | Active since May 2015
21 May 2015, 10:45
Phone blocked
I joined mtn about a year a go and from day 1 it's been problems. For a whole year now I have been charged more than what I signed up for and ever time I phone in or chat to their customers center online they tell me they will have it sorted out. But it never happens! Now today they blocked my phone because I did not pay way more than double my contract. When I tried phoning in to sort it out their call center is closed. I decided to turn to hello peter and Facebook to help since I don't get help from mtn themselves to help sort this problem out.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
29 May 2015, 11:10Hello nadinepearce,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the payment has been received and the line has been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the payment has been received and the line has been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply29 May 2015, 11:10
Official
Hello nadinepearce,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the payment has been received and the line has been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the payment has been received and the line has been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
