1 reviews | Active since Feb 2017
PHONE BLACKLISTED WITHOUT REQUEST - A MONTH WITHOUT A PHONE
<p>On 3 February my cellphone suddenly did not work. I could not make any calls or receive any. All Apps were down. I am a Vodacom client. I called the Vodacom call centre and they informed me that my phone was blacklisted by MTN and they cannot assist me. I suspect that MTN must have entered a incorrect digit when they blacklisted one of their own clients' phones.</p> <p>I tried to call the MTN call centre but cannot get through to speak to a consultant without entering a valid MTN cellnumber. I stopped at a MTN shop that afernoon just to get a MTN number to get through to the call centre. When I got through, they informed me that it is impossible for MTN to blacklist a Vodacom customers phone and said that I must go back to Vodacom.</p> <p>I've been struggling with Vodacom for over a month now and they insist that it is MTN who blacklisted my phone and therefore they cannot un-blacklist it. I demand that MTN now give attention to this and un-blacklist my phone.</p>
