1 reviews | Active since Apr 2015
Phone Bill
I purchased data via Standard Bank Internet banking because for 5 days, I could not get through to your 808 call centre. I now log onto my accounts and see my phone bill is sitting over R1700.00 (over R800.00 in data call charges). I then came across that the data purchased was night time data that can only be used between 00:00 and 06:00. NO where when I purchased that data, did it say that this was night time data. Even when I checked balances, it did not say this was night time data. Please rectify this issue as I will not be paying this portion on my bill. The last 2 months, I have received shocking service from you and now this happens. My upgrade is due in July and if this is not rectified, I will not be renewing with you.
We are sorry for the delayed response. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that you purchased a 500MB data bundle on the 2nd of April 2015 and received a 500MB Night Express bundle on the same day.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are sorry for the delayed response. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that you purchased a 500MB data bundle on the 2nd of April 2015 and received a 500MB Night Express bundle on the same day.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
