PHONE BEEN CUT OFF FOR 3RD TIME ALTHOUGH PAID

I made a payment to MTN of R706 on 2 March 2015 on my regular reference number as all previous payments. Since then my phone are today being disconnected for the third time, even though I sent proof of payment twice, took proof to MTN Menlyn and phoned several times. All together I spent 47 minutes holding on, just to be cut off when before someone attend to the call. The last time I called I was assured that this would not happen again!<br> <br> I AM DESPERATE! We have death in our family today and I CANNOT EVENT PHONE TO LET RELATIVES KNOW!!!!!<br>