1 reviews | Active since Nov 2015
Phone 8 days old with fault
Been in to shop at liberty mall today 26 Jan 2016 regarding phone LED light on front only blinking a red light.<br> <br> Was told by staff that it can blink other colours for notifications, and no one knows why mine wont.<br> <br> Suggested I book it in, 21 days without a phone is not possible at all. I live on a small holding 80km away from the MTN shop and it is my only means of communication.<br> <br> Phone was brought late afternoon 18 Jan 2016.<br> <br> Phone specs show it has the feature but no one in shop can help, and being without a phone for 21 days....could be fatal, for me and or my businesses. Surely MTN must care? or are they as bad as all the other who just dont care and by looking away or ignoring a problem hope it will go away.<br> <br> Last phone upgrade...well....even more disastrous and what did MTN do.....Zero...nada....nothing. even when confronted about false advertising/misleading advertising!!<br> <br> Lets see how this gets resolved.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm reqards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm reqards
mike
REQ:***