phantom SIM Swap charged for

<p> I was billed a sim swap fee. I have repeatedly phoned in to no avail. I then visited the Centurion Mall MTN direct store to take this up. Only then did i get action, where i insisted on looking on the MTN system screen to see that a dispute was raised. I was told someone wouold phone me back to discuss if necessary alternately i would see the credit on my invoice. Guess what no credit on invoice and no call. I have now phoned the call centre AGAIN to find out what the status is. I have been informed that the billing dept has decided that I must visit the store where the sim swap was done and query with them. WOW, was I sleep walking! THERE WAS NO SIM SWAP PEOPLE!!!!!!!!!!!!!!!!!! ARE YOU HEARING ME NOW?????????? Can someone phone me to explain and/or this charge needs to be reversed. currently holding on to the 808 line for a supervisor for 27min 16 Sec with no assistance AS usual!!!!!</p>