Phansi MTN, Phansi
Funny how their call centre will call you a million times to say you're due for an upgrade...
But dare you tell them you want to go onto prepaid or cancel - then neither can the MTN stores (tried Gateway) nor their helpline will oblige.
The store says simply, "Only Retentions can do this."
"How do we do this?" we enquire...
"Call 135," they reply.
What they forgot to add was that you very likely will have to wait up to 30 mins and still be cut off.
Phansi MTN, Phansi
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Replies (2)'s updateReviewer Update
17 Aug 2021, 17:00Hello - 24 hours. still no response from a multi-national bloated company?
's update17 Aug 2021, 17:00
Reviewer Update
Hello - 24 hours. still no response from a multi-national bloated company?
's updateReviewer Update
18 Aug 2021, 16:02So, called 135 again today. Met with a nice-sounding computer that eventually put me through to a SERVICE CHAMPION.
After the SERVICE CHAMPION heard that I intended downgrading to pre-paid - she's like... "ohh oh you need to speak to RETENTIONS. Hold on while I put you through...."
Then some dude begins screaming about MTN Bokke something. Still don't know what he was rambling on about...
He gets tired of talking - and now it's onto a round of elevator music.
Well, that's humming in the background as I type this.
It's been about 10 minutes of the loud guy and 80's piano song, and I'm kinda tiring of today's
attempt.
Thinking of throwing in the towel. MTN you DEFEATED ME today!
But I may be back tomorrow morning when I shall pin you down, you ***ard!
After the SERVICE CHAMPION heard that I intended downgrading to pre-paid - she's like... "ohh oh you need to speak to RETENTIONS. Hold on while I put you through...."
Then some dude begins screaming about MTN Bokke something. Still don't know what he was rambling on about...
He gets tired of talking - and now it's onto a round of elevator music.
Well, that's humming in the background as I type this.
It's been about 10 minutes of the loud guy and 80's piano song, and I'm kinda tiring of today's
attempt.
Thinking of throwing in the towel. MTN you DEFEATED ME today!
But I may be back tomorrow morning when I shall pin you down, you ***ard!
's update18 Aug 2021, 16:02
Reviewer Update
So, called 135 again today. Met with a nice-sounding computer that eventually put me through to a SERVICE CHAMPION.
After the SERVICE CHAMPION heard that I intended downgrading to pre-paid - she's like... "ohh oh you need to speak to RETENTIONS. Hold on while I put you through...."
Then some dude begins screaming about MTN Bokke something. Still don't know what he was rambling on about...
He gets tired of talking - and now it's onto a round of elevator music.
Well, that's humming in the background as I type this.
It's been about 10 minutes of the loud guy and 80's piano song, and I'm kinda tiring of today's
attempt.
Thinking of throwing in the towel. MTN you DEFEATED ME today!
But I may be back tomorrow morning when I shall pin you down, you ***ard!
After the SERVICE CHAMPION heard that I intended downgrading to pre-paid - she's like... "ohh oh you need to speak to RETENTIONS. Hold on while I put you through...."
Then some dude begins screaming about MTN Bokke something. Still don't know what he was rambling on about...
He gets tired of talking - and now it's onto a round of elevator music.
Well, that's humming in the background as I type this.
It's been about 10 minutes of the loud guy and 80's piano song, and I'm kinda tiring of today's
attempt.
Thinking of throwing in the towel. MTN you DEFEATED ME today!
But I may be back tomorrow morning when I shall pin you down, you ***ard!