JJ
Jennifer J

1 reviews | Active since Feb 2015

04 Feb 2015, 15:10

PETHETIC SERVICE

Took my phone in to be repaired at the Westgate store 22 11/2014,no feedback at all. I had to follow up,was then told in Jan that I need to pay R330.00 for the phone to be repaired I was not informed about this at all. Linda Moyo the person assisted me said their printer is not working and he would e-mail me the documents to sign,nothing received,only to find that he signed the documents,which is *****. The store Manager Martin said he would take care of the payment and will let me know when I can collect the phone because of this incident. Today 04 /02/2015 after numerous of follow ups no feedback and still NO phone.<br> <br> This is what you call service at MTN!!! <br> <br> I have a contract for 20 years and has always had problems with MTN,I will be calcelling all my contracts soon.<br> Disgusted

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Feb 2015, 20:38
Official
Hello JenniferIrene,

We are truly sorry for the breakdown in service and for any inconvenience caused. It was not our intention to have dissatisfied you in any way.

We've now escalated the matter directly to the store mananger, requested the matter to be resolved ASAP and for you to be contacted with feedback of the matter being resolved.

Once again we are truly sorry for the breakdown in service experienced.

Regards
Tim
MTN Complaints Management Team: REQ:***