1 reviews | Active since May 2017
Pethetic Rude Service
<p>My Cell Phone Contract Cancelled in March 2017 last payment made in April 2017</p> <p>-Today 29/05/2017 an sms comes in ( Advising account is overdue-R86.00and that line will be disconnected in 2 days) .</p> <p>I then called the MTN customer line 08 3 173 at 11h50 and finally im transfered to Jabulani Ref: ********** 17 who advised me that i have been Credited 1GIG data for the past two Months on Number: ********** wich has been Disconnected. I then advised i do own that number. Jabulani advised i then need to go to the branch then said someting about going to the police station to open a ***** case... i questioned why are they crediting a disconnected account on there side and charging me? The account is disconnected afterall , when did i take up this deal , do they have signed documents or a recording - if they do can i obtain a copy - He could not give me answers but kept saying i should go to the branch...... ( i thought this was customer cear) I requested to speak to a manager as i was not getting any feedback or assistance - he put me on hold for 30min came back to the line advised manager is still on a call - will be with me shortly -he proceeded to advise i need to go to the police station and open a case ( out of Frastration i advise i want to speak to a manager as her is waisting my time- i was told if i feel that way i should drop the call) i was put back on hold and have been on this call for 50min. still no assistance. </p> <p>Unhappy client still with no answers </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that as per REQ:*** a credit will be adjusted to cover the outstanding amount on your account.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that as per REQ:*** a credit will be adjusted to cover the outstanding amount on your account.
warm regards
mike
Complaints Management Team
Reference Number: ***8
