PETHATIC SERVICE FROM MTN AFTER SALES AND CUSTOMER SERVICE

I DID AN ONLINE APPLICATION FOR A NEW CONTRACT I RECEIVED A CALL ON SATURDAY FROM AND AGENT WHO DID MY APPLICATION SHE SAID THE APPLICATION WAS SUCCESSFUL I CALLED MTN THIS MORNING 07/01/2024 TO QUERY MY DELIVERY OF THE HAND SET I WAS PUSHED FROM PILLAR TO POST IWAS TOLD THE CONTRACT WAS MONDO, MONDO TOLD ME NO ITS WITH VASCO WHEN YOU CALL VASCO THEY NEVER TAKE CALLS THE WORST AFTER SALES COMPANY BASED ON THEIR REVIEW I THEN CALLED IN TO 083135 WENT TO NEW CONTRACTS I ASKED THE GUY TO CHECK FOR ME IF THE CONTRACT APPLICATION IS SHOWING ON MTN SIDE WHICH HE CONFIRMED I THEN REQUESTED TO HAVE IT CANCELLED I WAS SENT TO THE REDEMTIONS DE DEPT SPOKE TO ANNELE WHO TOLD ME HE CANNOT CANCEL THE CONTRACT I TOLD HIM ITS STILL IN THE 10 DAY PERIOD AND THE CONTRACT CAN BE CANCELLED HE SAID ONLY DIRECT SALES CAN CANCEL IT HE PUT ME THROUGH TO THE DEPT THE LADY SAID SHE CANNOT CANCEL IT BUT SHE WILL TRY SOMETHING I THEN GOT AN SMS SAYING YOU BANK WILL CONTACT IN 2 WORKING DAYS THE LADY TOLD ME SHE IS NOT SURE IF THE CONTRACT WAS CANCELLED AND I CAN CANCEL THE DEBIT ORDER I NEED CONFIRMATION OF MY CANCELLATION URGENTLY MAIN ACCOUNT CELL ***