Perthitic customer service on MTN contracting department

I picked up there are accounts opened **********ly at MTN on my name, i called MTN on the 28/02/2022 i spoke to Andile Dlamini to let them know of this and she then ask me to go to the police station make an affidavit that i must send it to her email address *** and i did all she has requested email sent to her on the 28/02/2022, she mentioned my issue will resolved within 21 days, i called on the 23 March 2022 to follow up i spoke to Wendy Nomtyhala, she told me there was no escalation done and ask i send the documents to her email address *** i did that on the 23/03/2022 she promise i will receive reference as soon as she escalated, i waited till today 29/03/2022 no reference received i then called again today, i spoke to Nomfundo Ngcobo to my surprise she also told me there is no escalation done on my request, she also requested me to send the email to her email address nomfun********, i requested her to wait this time until he received the email and to get the reference she answered if you want, not a nice way to respond to a request but i waited because i requested, she provided me with reference ***. what a perthitic service i never have an account with MTN and do not think will ever have one because it is clear that there is not customer service in this institution.