1 reviews | Active since Jul 2016
Perthatic service part 2
<p>I lodged a complaint, received the following response and its been 3 weeks without even as much as a update from mtn. </p> <p> </p> <p>I am really irritated with my phone, let alone the service i am receiving from mtn. </p> <p>I am going for a contract buy out if i dont receive resolution within the next week. </p> <p> </p> <p>Thank you for your post</p> <p>We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.</p> <p>Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.</p> <p>Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.</p> <p>Kind Regards<br />Siphumezo<br />REQ: **********</p>
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
kindly note the below respose from MTn direct as per they indicate that Noelene contacted you with regards to the complaint:
I did speak to the client yesterday when the call was brought to my attention by Nomti.
I called the account holder, Savitha D Ramdin and explained the contract to her.
She asked me to speak to her daughter, who is the user of the phone.
I did inform the daughter that the upgrade was completed on the A7 and not the A7 (2016 edition), as we did not receive stock on the A7(2016)
The upgrade was done with the account holder and nothing about the A7 (2016) was mentioned.
I did advice that the contract is not within the 10 days.
Thank You
warm regards
mike
REQ: **********
Best regards,
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
kindly note the below respose from MTn direct as per they indicate that Noelene contacted you with regards to the complaint:
I did speak to the client yesterday when the call was brought to my attention by Nomti.
I called the account holder, Savitha D Ramdin and explained the contract to her.
She asked me to speak to her daughter, who is the user of the phone.
I did inform the daughter that the upgrade was completed on the A7 and not the A7 (2016 edition), as we did not receive stock on the A7(2016)
The upgrade was done with the account holder and nothing about the A7 (2016) was mentioned.
I did advice that the contract is not within the 10 days.
Thank You
warm regards
mike
REQ: **********
Best regards,