Personal calls during time to assist customers.

Good Afternoon

Today I went into the MTN Franchise in Nicolway shopping center in Bryanston. I like it as it small and efficient. I walked in and the lady by the name of Portia Mvulane was on the phone,there were already (white) customers there so I waited for her to be done on the phone so she could help me,as I was under the impression that she was assistanting a customer BUT they don’t do queries over the phone so she couldn’t have been speaking to a customer. I came back a second time and she was STILL!!!!! On the phone and instead she apologized to the person she was talking to and didn’t give me the time of day. The one other consultant got done and he offered to help me . After a while Mrs Portia Mvulani dropped the phone and said “oh askies ne” in a casual tone that showed no sympathy what so ever for her lack of efficiency.

I am ****ed off because I felt disrespected by her and she is clearly used to this because her colleague who was helping me confirmed this and it makes me angry that I had to come back a second time and still not get assistance from this lady.

I go to MTN every week to buy data I am a loyal customer so the least they can do is respect me and offer me the same quality service that everyone who spends money there should.