PERSISTING ON DEBITING AN ACCOUNT THAT IS CLOSED!!!!!!

Good evening,

I've sent numerous emails and have made numerous calls to MTN and I haven't received correspondence.

Last year September, I called Mtn to advise that my account was hacked and I forwarded anncident report to Mtn.

I informed the agent that my banking details should be removed as my account was under investigation. I now have been charged for returned debit fees. I don't think that is fair or right as I told Mtn to remove my account details and I will do manual payments until the incident is resolved. I will not pay any shortfalls as this is not my fault. My installment is R439 monthly. Mtn continues to debit an account that is closed and keeps sending me Sms about an outstanding amount. I called on Saturday the 9/07/202 and spoke guy by the name of Lereng Mohati with reference number: *** and he advised that my query will be handed over to the payments department. My account is not arrears to my knowledge as I do monthly payments on the 25th of each of month.

I advise you that you please check my records for all communication or documentation that was sent.

NB: I noticed that Mtn does not adhere to anything that I say. I have now put Mtn hellopeter for the pathetic service when it comes to the account.

Now, I do hope that someone calls me back after this message because I have not received any feedback after me requesting for a team leader, manager or someone higher to call me back.

Regards Hayley