PERSISTENT *****ULENT TRANSACTIONS @ MTN

On the 27th of January 2025 someone upgraded on my account and took a handset on my account. I got a call on the following from their insurance department and immediately I contacted ***** and a case was opened.

***** came back to me saying they were unable to reverse the transaction and gave my two option but in those option there were not allowing me to cancel the contract. While I was still exploring my options, on the 12th of Feb another attemp was done but it did not go through. I contacted ***** again. Then today I recieved a message that I just updated my contact details. They we changed from mine to: New Mail Id : *** New Phone number: ***

These are still the same details they have been using, they do not change.

I called ***** again, they updated my details and I request contract cancellation. They were unable to assist me, saying it will be possible once the investigation is closed. Around 16:45 I recieved an email informing me that my application was submitted for 2 handsets then shortly debit order mandate from my bank. This is now an additional line and not an upgrade. I rejected the debit order mandate then called ***** again. Same thing happened they updated my details and I requested they block the two new lines and my account. The numbers were blocked but they could not assist in blocking my account.

I am frustrated with MTN, I am not protected and worse they can’t even help me. I do not even understand how they process a transaction in store without my ID. When I contact them they do authentication but how are they able to change to do without me.

I am hoping that hellopeter can assist and MTN resolve this matter asap.