HT
HANUMANTHARAO T
1 reviews | Active since Dec 2017
21 Jul 2023, 18:06
Persistent Billing Woes - MTN Company's Customer Service Falls Short
My experience with this MTN telecom company has been frustrating. Despite canceling my contract and paying all dues, they continue to send monthly invoices for unused services. The lack of response and failure to close my account have left me deeply disappointed. I cannot recommend their services until they improve their customer service and billing practices.
I just checked with my transunion credit report they mentioned i owe to MTN zar 891.12
Billing account BA*** Previous account A*** Primary contact no. ***
Helpful (0)
Replies (2)0
Replies (2)HT
I am utterly frustrated with @MTN's appalling service! My experience with them has been nothing short of a nightmare, and it's time to expose their incompetence.
I had a 24-month contract with MTN, initially from April 2019 to April 2021. But then, they sneaked in a renewal without my consent, extending it to April 2023! 😡
In October 2022, I relocated to the USA and had no choice but to terminate the contract. I visited an MTN store, paid the pre-closure charges (ZAR 248), and even informed their customer support (135) about the payment, requesting the contract closure.
But guess what? Despite all that, I've been bombarded with monthly invoices and non-payment emails since then! It seems like they don't care about their customers' requests and just want to drain our wallets!
@MTN, not only did you continue billing me after I paid to close the contract, but you also managed to mess up my debit order linked account with Capitec Bank due to my relocation! 🤦♂️
I had to beg a friend to visit the MTN store at Mall of Africa and sort things out on my behalf. I'm not even sure if that happened in December or January!
Worst of all, my SIM card is as good as dead - no signals and no monthly data services! How can a telecommunications company fail so miserably at providing basic services?!
@MTN, stop disrespecting your customers! As per my contract, it shouldn't have been extended without my confirmation. Yet, you chose to ignore that and kept milking me for money!
I demand immediate action! Verify my payment from October 2022, close the contract as it should have ended in April 2023, and stop sending me invoices up to June! This is a breach of contract, and I won't stand for it!
@MTN, fix this mess now! Your customer service is a joke, and I'm done being taken advantage of! #MTNFail #CustomerNightmare #***********Service 😡📵
HANUMANTHARAO T's updateReviewer Update
24 Jul 2023, 06:10I am utterly frustrated with @MTN's appalling service! My experience with them has been nothing short of a nightmare, and it's time to expose their incompetence.
I had a 24-month contract with MTN, initially from April 2019 to April 2021. But then, they sneaked in a renewal without my consent, extending it to April 2023! 😡
In October 2022, I relocated to the USA and had no choice but to terminate the contract. I visited an MTN store, paid the pre-closure charges (ZAR 248), and even informed their customer support (135) about the payment, requesting the contract closure.
But guess what? Despite all that, I've been bombarded with monthly invoices and non-payment emails since then! It seems like they don't care about their customers' requests and just want to drain our wallets!
@MTN, not only did you continue billing me after I paid to close the contract, but you also managed to mess up my debit order linked account with Capitec Bank due to my relocation! 🤦♂️
I had to beg a friend to visit the MTN store at Mall of Africa and sort things out on my behalf. I'm not even sure if that happened in December or January!
Worst of all, my SIM card is as good as dead - no signals and no monthly data services! How can a telecommunications company fail so miserably at providing basic services?!
@MTN, stop disrespecting your customers! As per my contract, it shouldn't have been extended without my confirmation. Yet, you chose to ignore that and kept milking me for money!
I demand immediate action! Verify my payment from October 2022, close the contract as it should have ended in April 2023, and stop sending me invoices up to June! This is a breach of contract, and I won't stand for it!
@MTN, fix this mess now! Your customer service is a joke, and I'm done being taken advantage of! #MTNFail #CustomerNightmare #***********Service 😡📵
HT
HANUMANTHARAO T's update24 Jul 2023, 06:10
Reviewer Update
I am utterly frustrated with @MTN's appalling service! My experience with them has been nothing short of a nightmare, and it's time to expose their incompetence.
I had a 24-month contract with MTN, initially from April 2019 to April 2021. But then, they sneaked in a renewal without my consent, extending it to April 2023! 😡
In October 2022, I relocated to the USA and had no choice but to terminate the contract. I visited an MTN store, paid the pre-closure charges (ZAR 248), and even informed their customer support (135) about the payment, requesting the contract closure.
But guess what? Despite all that, I've been bombarded with monthly invoices and non-payment emails since then! It seems like they don't care about their customers' requests and just want to drain our wallets!
@MTN, not only did you continue billing me after I paid to close the contract, but you also managed to mess up my debit order linked account with Capitec Bank due to my relocation! 🤦♂️
I had to beg a friend to visit the MTN store at Mall of Africa and sort things out on my behalf. I'm not even sure if that happened in December or January!
Worst of all, my SIM card is as good as dead - no signals and no monthly data services! How can a telecommunications company fail so miserably at providing basic services?!
@MTN, stop disrespecting your customers! As per my contract, it shouldn't have been extended without my confirmation. Yet, you chose to ignore that and kept milking me for money!
I demand immediate action! Verify my payment from October 2022, close the contract as it should have ended in April 2023, and stop sending me invoices up to June! This is a breach of contract, and I won't stand for it!
@MTN, fix this mess now! Your customer service is a joke, and I'm done being taken advantage of! #MTNFail #CustomerNightmare #***********Service 😡📵
HT
HANUMANTHARAO T's updateReviewer Update
15 Sept 2023, 15:41I got below email for Payment, why need to pay?
*** | 3:30 PM (9 minutes ago) | |
to me
From: Collect @nudebt.co.za
15 September 2023
Good day, HANUMANTHA THUMMALAPALLI,
Our reference number: ND***4
We act on behalf of MTN, hereinafter referred to as our client.
You are currently indebted to our client for services, or any part thereof, rendered to you.
Despite numerous reminders your account status remains unchanged, our client further instructs us that notwithstanding numerous written and telephonic requests for payment, you have failed, refused and/or neglected to comply with our client’s requests for payment of R760.42.
Urgent payment required!!!
Payment methods:
Banking details
Bank: ABSA
Account Name: MTN SA
Branch Code: 632005
Account Number: ***
Ref Number: BA***
Contact us via:
Whatsapp: ***
Call: ***
Email: ***
Kind regards
NuDebt Management (Pty) Ltd
*** | 3:30 PM (9 minutes ago) | |
to me
From: Collect @nudebt.co.za
15 September 2023
Good day, HANUMANTHA THUMMALAPALLI,
Our reference number: ND***4
We act on behalf of MTN, hereinafter referred to as our client.
You are currently indebted to our client for services, or any part thereof, rendered to you.
Despite numerous reminders your account status remains unchanged, our client further instructs us that notwithstanding numerous written and telephonic requests for payment, you have failed, refused and/or neglected to comply with our client’s requests for payment of R760.42.
Urgent payment required!!!
Payment methods:
Banking details
Bank: ABSA
Account Name: MTN SA
Branch Code: 632005
Account Number: ***
Ref Number: BA***
Contact us via:
Whatsapp: ***
Call: ***
Email: ***
Kind regards
NuDebt Management (Pty) Ltd
HT
HANUMANTHARAO T's update15 Sept 2023, 15:41
Reviewer Update
I got below email for Payment, why need to pay?
*** | 3:30 PM (9 minutes ago) | |
to me
From: Collect @nudebt.co.za
15 September 2023
Good day, HANUMANTHA THUMMALAPALLI,
Our reference number: ND***4
We act on behalf of MTN, hereinafter referred to as our client.
You are currently indebted to our client for services, or any part thereof, rendered to you.
Despite numerous reminders your account status remains unchanged, our client further instructs us that notwithstanding numerous written and telephonic requests for payment, you have failed, refused and/or neglected to comply with our client’s requests for payment of R760.42.
Urgent payment required!!!
Payment methods:
Banking details
Bank: ABSA
Account Name: MTN SA
Branch Code: 632005
Account Number: ***
Ref Number: BA***
Contact us via:
Whatsapp: ***
Call: ***
Email: ***
Kind regards
NuDebt Management (Pty) Ltd
*** | 3:30 PM (9 minutes ago) | |
to me
From: Collect @nudebt.co.za
15 September 2023
Good day, HANUMANTHA THUMMALAPALLI,
Our reference number: ND***4
We act on behalf of MTN, hereinafter referred to as our client.
You are currently indebted to our client for services, or any part thereof, rendered to you.
Despite numerous reminders your account status remains unchanged, our client further instructs us that notwithstanding numerous written and telephonic requests for payment, you have failed, refused and/or neglected to comply with our client’s requests for payment of R760.42.
Urgent payment required!!!
Payment methods:
Banking details
Bank: ABSA
Account Name: MTN SA
Branch Code: 632005
Account Number: ***
Ref Number: BA***
Contact us via:
Whatsapp: ***
Call: ***
Email: ***
Kind regards
NuDebt Management (Pty) Ltd