Persistent Billing Errors and Privacy Violations: My MTN Nightmare

I cancelled my MTN contract after they linked it to a new number during an upgrade and failed to fix it despite numerous false promises. I then ported to a more competent network.

Every month, MTN sends me an SMS stating that my invoice (for a non-existent account) has been sent to an email address that doesn't belong to me. Despite my monthly complaints, they falsely claim the problem has been resolved.

I will now lodge a case with ICASA and consider further legal action, as my personal information is being sent to third parties without my consent.