GM
George M

1 reviews | Active since Aug 2015

23 Feb 2018, 18:55

Perpetuating ********ity

Somebody stole my phone and transferred the airtime to his phone . Mtn is refusing to provide me with the contact number of the *****, thereby hampering my efforts to recover the phone. They seem to care more about protecting the ***** than help stop this kind of crime. Even if there was a way to recover my phone, here are mtn blocking my way, pathetic.

0
Replies (3)
MTN South Africa
MTN South Africa's reply23 Feb 2018, 20:34
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Unfortunately we cannot assist you with the information if you require this information you need to visit the police station and open a 205 document.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa
MTN South Africa's reply23 Feb 2018, 20:37
Official

If the device and sim card is on contract you need to call the 808 call centre to suspend the sim card and block the device.

Best regards,

MTN South Africa
MTN South Africa's reply23 Feb 2018, 20:37
Official

If the device and sim card is on contract you need to call the 808 call centre to suspend the sim card and block the device.

Best regards,