Permanently Deactivated
<p>This morning I woke up with no service on my phone thinking it's a software issue, after restarting my phone a few times decided to phone customer service, was helped politely just to find out that my service was permanently deactivated with no reason at all and now I have to 2-48 hours with no service. Please advise how it is possible to permanently deactivate my service with no warning. </p> <p> </p> <p>Regards</p>
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Replies (2)
MTN South Africa's replyOfficial
14 Dec 2016, 10:48Good day Bradley Kensley,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused.
Kindly be advised that your number has been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply14 Dec 2016, 10:48
Official
Good day Bradley Kensley,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused.
Kindly be advised that your number has been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
's updateReviewer Update
14 Dec 2016, 13:33Good Day
My number has been given to someone else so it is still not active.
It has been a full week now that I have no phone.
could you please investigate.
Regards
Bradley Kensley
's update14 Dec 2016, 13:33
Reviewer Update
Good Day
My number has been given to someone else so it is still not active.
It has been a full week now that I have no phone.
could you please investigate.
Regards
Bradley Kensley