RM
ROBYN M

1 reviews | Active since Jul 2015

22 Jul 2015, 10:09

PEOPLE STOLE PHONES MTN UNABLE TO BLACK LIST

It has been over two months now and MTN are still unable to black list our ****** phones. I made a complaint on Hello Peter two weeks ago nothing has happened no one gets back to us and Dries the manager seems fairly unfazed about my complaint. Clearly MTN is not concerned with customer care.!!!!!<br> <br> I have spoken to Bronwyn at Harrismith Branch and she has always been very helpful but she keeps saying she will speak to Dries the manager. So in South Africa ********* are allowed to walk around with our phones and to top all of this we are still being billed for the amount used on the one phone and MTN will do nothing about it. <br> What more can we the consumer do when there is such atrocious service they very happy to take our money since our business has over 5 phone contracts with us they should really be more efficient. I think the only thing we can do is take our contracts to Cell C .

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Jul 2015, 11:18
Official
Hello ROBYNMACLEAN,

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been referred to the relevant department for urgent attention. They will investigate and feedback to you with a way forward.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards,
Felicity
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