AP
Andrew P

1 reviews | Active since Sept 2014

07 Jan 2016, 15:28

Pensioner charged 45 times her monthly bill in Dec

Hi <br> Please refer to my complaint two weeks ago to both yourselves and Altech Autopage for assistance with a high data bill . <br> The invoice has now come through and an amount of R6336 is to be paid immediately . <br> Autopage have migrated the contract to a top up account which it was supposed to be all along and claim that there is nothing that they can do about the charges because they are only the service providers . <br> I have offered to pay the data used of 5GB at incontract rates which they have rejected . They have however offered to credit my moms account with two months rental which amounts to R276 . This is wonderful news however how must a pensioner cough up the remaining R6000 which MTN have charged AutoPage for ?<br> I have been backwards and forwards with this for the last two weeks trying to get it resolved . <br> <br> This has really been a bummer over the Christmas holidays for my family - I look forward to hearing from you personally and not just by your standard ... thank you for your complaint etc.<br> Thanks <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Jan 2016, 09:35
Official
Hello andpar1975,

Thank you for your post.

Kindly be advised that we do not have access to Auto Page accounts/Billing records, kindly direct this query to Auto Page or call them on *** chargeable. Please not that MTN SP is only your network service prover, all your other services are done by Auto Page.

We sincerely hope that the above is in order .

Kind Regards
Nompumelelo
REQ:***