1 reviews | Active since May 2016
Pending Reactivation for over a month!!
<p>Hello</p> <p> </p> <p>I wrote here on the 29th of May about my struggles with my account reactivation that was comfirmed to have been sorted on the 1st week of May, I was assured that it would get sorted and I would even get a call, to date neither has happened. I dont care so much about the call, I just want my line *** to be reactivated so I can get an upgrade and get on with things. I have been reasonably patient and understanding but this is just ridiculous.</p> <p> </p> <p>Kind Regards</p> <p>Mandisa Payi</p>
Good Day Mandisa Payi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the delay in activating your line. Kindly note that our Legal department received an error while trying to reactivate your number, a request to correct this error has been logged with the System support team. Your number will be reactivated as soon as the error is corrected.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
Good Day Mandisa Payi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the delay in activating your line. Kindly note that our Legal department received an error while trying to reactivate your number, a request to correct this error has been logged with the System support team. Your number will be reactivated as soon as the error is corrected.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********