NR
Nomalanga R
1 reviews | Active since Dec 2013
27 Nov 2015, 10:57
PENDING CANCELATION
I HAD A CONTRACT WITH MTN WHICH I CALLED IN AND CANCELED 30 DAYS IN ADVANCE IN THE MONTH OF OCTOBER, THEIR FINAL INSTALLMENT SUCCESSFULLY DEBITED IN 25 OCTOBER AND ON THE 27TH OCTOBER MY SIM CARD IS BLOCKED, NO CONSULTANT IS ABLE TO ASSIST ME IN THIS REGARD INSTEAD I WAS TOLD I WOULD BE BILLED AGAIN FROM END OF NOVEMBER TO DECEMBER PERIOD,<br> MY SIM CARD IS CURRENTLY INACTIVE, MY CONTRACT STILL ACTIVE. WHY?
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MTN South Africa's replyOfficial
27 Nov 2015, 17:06Hello I am Noms,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly note the number *** is been migrated to prepaid as per you requested and the amount R551.40 debited is for the inv dated 13/11/2015 because the actual termination date for your contract was the 17/11/2015 thats the reason why you were billed for november.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly note the number *** is been migrated to prepaid as per you requested and the amount R551.40 debited is for the inv dated 13/11/2015 because the actual termination date for your contract was the 17/11/2015 thats the reason why you were billed for november.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply27 Nov 2015, 17:06
Official
Hello I am Noms,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly note the number *** is been migrated to prepaid as per you requested and the amount R551.40 debited is for the inv dated 13/11/2015 because the actual termination date for your contract was the 17/11/2015 thats the reason why you were billed for november.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly note the number *** is been migrated to prepaid as per you requested and the amount R551.40 debited is for the inv dated 13/11/2015 because the actual termination date for your contract was the 17/11/2015 thats the reason why you were billed for november.
warm regards
mike
REQ:***
Best regards,