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nico D
1 reviews | Active since Jul 2015
01 Jul 2015, 07:28
payments not updating
Good day.i am very disappointed with the service I have been getting from Mtn. Been struggling for 3 months just to get them to update my banking detail.then paid in cash at an atm. Went back to mtn asked if they need the proof of payment. I was told not necessary.and now my number is blocked again.this is pathetic service.will not use mtn again.
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MTN South Africa's replyOfficial
11 Jul 2015, 21:55Hello nico29,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the email that we have sent to you with the proof of payment so that we can allocate the funds and reinstate your lines.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the email that we have sent to you with the proof of payment so that we can allocate the funds and reinstate your lines.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply11 Jul 2015, 21:55
Official
Hello nico29,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the email that we have sent to you with the proof of payment so that we can allocate the funds and reinstate your lines.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Would you please respond to the email that we have sent to you with the proof of payment so that we can allocate the funds and reinstate your lines.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica