RL
Razeen L

1 reviews | Active since Jan 2013

19 Apr 2017, 13:27

Payments not Captured

<p>Since December I have been trying to sort out my account which is supposedly in arrears since November, i have made contact with MTN more than 5 times to fix this problem(YOURE PROBLEM) by sending my proof of payments from October 2016 till December, but yet no one is doing their job. This issue is still not sorted.</p> <p> </p> <p>When trying to get hold of the accounts department I was told there is no number.</p> <p> </p> <p>Useless contacts I dealt with:</p> <p> </p> <p>- 808 (countless consultants saying they’ll get back to me) check your call recordings if you can’t find them I will provide you dates and times I called.</p> <p>- ********** <p>- Tashan De-Silver [ MTN South Africa ]" ********** <p>- Olga Ntsime Credit Management MTN SA Reference Number: ********** 2</p> <p>Should you wish to make contact, call after offices hours. </p> <p>YOURS TRULY</p> <p>****ED OFF CUSTOMER</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Apr 2017, 15:08
Official

Good day Mister R Levy,

Thank you for your post for the MTN account A***.

We apologize for any inconvenience incurred.

Thank you for taking the time to answer my call, it’s highly appreciated.

Please find the attach open items report that will reflect all the payments received on the account, please compare the account payments received against your payments.

Please email for me the payments that is not reflecting on the account.

Kind Regards,

Alice van der Merwe

Best regards,