1 reviews | Active since Dec 2013
Payments not being credited to my account
I have a contract with MTN and my account is A***, a couple of months ago MTN suspended my accounts ,reason being i haven't been settling my account,However it turns out that i have been paying my account every month but my payment was not being allocated to my account,they sent my account to legal and a gentlemen named Andre Bowden was handling it , i visited mtn headquarters and they confirmed that the misallocation of funds<br> <br> They told me to send proof of payment and i gave them proof from last year,this month they have suspended my account again and it has an outstanding balance of almost R3000<br> <br> Please assist me as MTN is not providing me with the service i deserve,I wish i never had a contract with mtn and in future i will avoid using MTN services
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.According to our records the last payment received was on the 30 March 2016 for R865. If there is payment made after that please send us proof of payment so we can allocate it into your MTN account.
All payments for the receipts sent to Andre have been allocated however the account is still behind.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.According to our records the last payment received was on the 30 March 2016 for R865. If there is payment made after that please send us proof of payment so we can allocate it into your MTN account.
All payments for the receipts sent to Andre have been allocated however the account is still behind.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***