Payments not allocated and notifications being sent to the incorrect contact number poor pathetic customers service

I have been sending my proof of to ***,***,***, ***,*** ***, as well as *** i have also called and spoke to multiple agents since early November regarding this matter and to date a month later my payments has not been allocated. Mtn has double billed my account.

MTN provided reference number for my account and on the Standard bank when trying to use their reference the app says that the reference is invalid.

I used my old reference beginning with A of which payment has previously been allocated without a problem however, in October after payment has been made and proof of payment has been emailed to all the the above-mentioned email address with no assistance.

I have called the call centre and agents requested proof of payment be sent to them as well, of which has also been done and those emails are also mentioned in the email.

After a month of calling and emailing regarding the same query i spoke to a Michelle on the 28 November and Sisipho on the 29th November today requsting to speak to a Manager as my query has been unattended to for a month and was refused as that is NOT MTN's process, explained the situation to them of which again agents requested the proof of payment be sent yet again after sending it multiple times to different agents. Sisipho then asked me to hold and told me that she will transfer me to the credit department where i held on for 20 mins with no one answering my call.

On the 28 November MTN sent me 5 sms's as a reminder and advising i have not honoured my agreement however, payment was made on the and the 26 October, 27 october and 25 November today my service was suspended, yet i am not in arrears.

i have made payment but the service provider fails to allocate a payment since October.

I have 3 contracts with MTN and the sms's are being send to the wrong number after informing the agents that the notification needs to be sent to the main members number yet this is still not dont as notifications are not coming to me i was unaware my service was suspended today as no communication has been sent to me but one of the other numbers under my name.

This is so unprofessional, frustrating, and pathetic customer service even worse so as the process of MTN indicates that you call the call centre and you if you still do not get the matter resolved you escalated to a supervisor or Manger yet this was refused by the agents.

My account was in a credit balance to MTN previously doing the same then and in September my statement indicated that i was still in credit for R90.00 and in October the balance of was was owed was paid.

MTN has provided the worst service and in future never want to do business with this company ever again.

What pathetic customer service....