lJ
lenice J
1 reviews | Active since Nov 2014
29 Jun 2015, 13:45
payments/accounts
I have paid my account in full yet I still receive calls and messages to pay telling me I am in arrears!!!<br> <br> If I get a bad record because of your problems there will be hell to pay!!!<br> <br> I cant even get through to speak to someone regarding this! I am so so unhappy!!! I feel like I want to cancel ALL contracts I have with you!!!!<br> <br> Contact me ASAP!!!
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Replies (1)
MTN South Africa's replyOfficial
07 Jul 2015, 09:12Hello ljenner,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your account is in arrears and has now be transferred to our legal department.
The April and the May invoice was not paid. There is a credit of R134.58 that was passed on the April invoice and the rest was not settled. The term end date for the contract was 2015-05-15.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your account is in arrears and has now be transferred to our legal department.
The April and the May invoice was not paid. There is a credit of R134.58 that was passed on the April invoice and the rest was not settled. The term end date for the contract was 2015-05-15.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply07 Jul 2015, 09:12
Official
Hello ljenner,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your account is in arrears and has now be transferred to our legal department.
The April and the May invoice was not paid. There is a credit of R134.58 that was passed on the April invoice and the rest was not settled. The term end date for the contract was 2015-05-15.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your account is in arrears and has now be transferred to our legal department.
The April and the May invoice was not paid. There is a credit of R134.58 that was passed on the April invoice and the rest was not settled. The term end date for the contract was 2015-05-15.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,