gM
gaynor M
1 reviews | Active since Aug 2015
05 Sept 2015, 20:19
Payment update not reflecting
To Whom it may concern.<br> This is my second request for help,as I have asked some assistance. its been 5days and no feedback from Mtn on what happened to my payment that I have made on the 3July2015 at their Absa Bank Automation machine. Is there any superior of this company who can assist me. I am so sick and tired of how Mtn is going about solving my scenario. Please...Please fix my account so that I can pay my monthly payments as it should be.<br> I do hope and pray someone will come back to me.. Waiting in anticipation for your response MTN
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MTN South Africa's replyOfficial
05 Sept 2015, 22:57Hello mo-nique,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
An escalation was done with REQ:*** and resolved with a request for prooof of payment . Kindly assist in atttaching the infomration and sending it to the below mail address an account update.
Mail : ***
The company is actively working to improve service levels and your feedback has proved to be invaluable.
Kind Regard
Kevin Steeneveld .
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
An escalation was done with REQ:*** and resolved with a request for prooof of payment . Kindly assist in atttaching the infomration and sending it to the below mail address an account update.
Mail : ***
The company is actively working to improve service levels and your feedback has proved to be invaluable.
Kind Regard
Kevin Steeneveld .
Best regards,
MTN South Africa's reply05 Sept 2015, 22:57
Official
Hello mo-nique,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
An escalation was done with REQ:*** and resolved with a request for prooof of payment . Kindly assist in atttaching the infomration and sending it to the below mail address an account update.
Mail : ***
The company is actively working to improve service levels and your feedback has proved to be invaluable.
Kind Regard
Kevin Steeneveld .
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
An escalation was done with REQ:*** and resolved with a request for prooof of payment . Kindly assist in atttaching the infomration and sending it to the below mail address an account update.
Mail : ***
The company is actively working to improve service levels and your feedback has proved to be invaluable.
Kind Regard
Kevin Steeneveld .
Best regards,