SS
Shaun S
1 reviews | Active since Aug 2013
29 Jul 2015, 15:04
PAYMENT STILLLLL NOT REFLECTING
After faxing through the 2 months' EFT Proof of Payments, (AS REQUESTED THROUGH MY PREVIOUS HELLOPETER COMPLAINT'S RESPONSE) and going into the shop on the 9th of July, taking the POP's with me and paying an additional amount, the payments are still not reflecting! I am fed up, getting sms's that says you are going to suspend my account, and statements showing I owe R 836??? I am not in arrears, I am fed up!!! MTN I will never recommend you and definitely not renew my contract at the end of my contract period. Please sort this out, it is not the first time I am asking!
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MTN South Africa's replyOfficial
12 Aug 2015, 10:23Hello shaunsmit1991,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the proof of payment was received and the payment was updated on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the proof of payment was received and the payment was updated on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply12 Aug 2015, 10:23
Official
Hello shaunsmit1991,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the proof of payment was received and the payment was updated on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the proof of payment was received and the payment was updated on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,