WN
Waynne N
1 reviews | Active since Dec 2012
28 Aug 2018, 08:22
Payment not showing
Last month i paid my Cell bill of R1419.32 on the 31 July. For some reason this is not showing up on your side. My bill this month shows this amount outstanding and the amount added to this months amount. I have the proof of payment, can i send it to you so this can be sorted out. This is happening too often now.
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Replies (2)
MTN South Africa's replyOfficial
28 Aug 2018, 10:03Thank you for your post
We really apologize for any inconvenience you may have experienced. We understand the frustration this has caused.
Please email the pop to ***. Our banking department will allocate it to your account. We will also ask them to investigate why our system could not pick it up in order to prevent this problem going forward.
Warm regards
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply28 Aug 2018, 10:03
Official
Thank you for your post
We really apologize for any inconvenience you may have experienced. We understand the frustration this has caused.
Please email the pop to ***. Our banking department will allocate it to your account. We will also ask them to investigate why our system could not pick it up in order to prevent this problem going forward.
Warm regards
Eunice
Complaints analyst.
Best regards,
WN
Waynne N's updateReviewer Update
28 Aug 2018, 14:06I have just emailed the proof of payment. Can someone keep me updated on this
WN
Waynne N's update28 Aug 2018, 14:06
Reviewer Update
I have just emailed the proof of payment. Can someone keep me updated on this