PAYMENT NOT REFLECTING AND DECLINING NEW PHONE

Item: MTN South Africa
Rating: 2
Author: Nicci P

I have been paying and paying the same amount that they is still outstanding twice already, declining my contract coz of R11.00 that has been paid twice and still same excuse. phoning and phoning only to get transferred to another and another and another!!!! then get called cut :( I am so upset I want to deal with management. Been 2 weeks and still waiting!!!!!

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

30 Nov 2015, 11:22

Hello Nicci Vila Pouca,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note your payment was received and updated on your MTN account .

It is certainly not our intention to dissatisfy our customers.

Regards
Rosetta
REQ:***

MTN South Africa's reply30 Nov 2015, 11:22

Official