PAYMENT NOT REFLECTING

Good morning. I've been an MTN customer for 13 years. For 13 years I've paid my account the same way - EFT. I received an sms on 3 June stating my account is not paid. I immediately logged a query on MTN Active (to which I have had no response to date). I forwarded the proof op payment to every available email address on mtn's website - only to receive generic responses. The collection dept actually confirmed that the will allocate the payment - but it is still not done.<br> <br> Today I received my statement for the new month and my payment is still not reflecting. I am scared that my credit record will be negatively affected.<br> <br> Are there other people experiencing the same problem?<br> <br> Is there someone that can respond maybe?