Payment Not Received

I sent my phone for repairs and on the 08th of November at 09:42 am i received an sms to indicate the quoted amount and it informed me that i had to pay the money if i was accepting the quote, or respond no if i was not accepting the quote.

Immediately at 09:59 i made the payment to the banking details provided and quoted the job reference number as advised on the email.

On the 09th of November i phoned the ********** 349 number and i spoke to Nomonde and she informed me the payment was not yet reflecting and that it took 48hours for the payment to reflect. She then advised me to respond to the SMS and say "YES" to indicate that i was accepting the quote and i did exactly that on the same day which is the 9th.

Today is the 13th of November and i have just called and spoke to a very clueless Theriso, who said that she sees Nomonde's notes to say the the repairs guy that they should await my payment and i had accepted the quote but she doesnt see any information after that.

After almost 30 minutes on the call with her, she asked me the date and time of the payment including the account number i paid into which she confirmed is correct. After all of that she carelessly and arrogantly told me should would just take all of this information and "email" it to "some lady who deal with these things"

After all of that is done, can i get someone to get back to me to indicate whether my payment was received and if my phone will be fixed? Instead of getting people who tell me they dont know what is happening.

My number is ********** 481, my email: **********

Kind Regards Yandiswa