PAYMENT NOT PICKED UP

A PAYMENT WAS MADE TO MTN DURING THE PERIOD 23 DECEMBER 2016 AND 10 JANUARY 2017 AT A PICK N PAY STORE IN CAPE TOWN WHILE ON HOLIDAY, 3 MONTHS LATER MTN SENDS ME A SMS SAYING ACCOUNT IN AREARS I THEN CONTACTED MTN REGARDING THE THE PAYMENT I THEN EXPLAINED TO THEM THE PAYMENT WAS AN EASYPAY PAYMENT MADE AT A PICK AND PAY STORE AND THAT THE PROOF OF PAYMENT WAS A CASH TILL SLIP AND THAT IN 3 MONTHS BETWEEN CAPE TOWN AND JOHANNESBURG WHERE I RESIDE THAT SPECIFIC TILL SLIP WAS MISPLACED OR LOST AND THAT I HAVE NOT MISSED A PAYMENT TO MTN TO DATE. WHO KEEPS A CASH TILL SLIP WHILE ON HOLIDAY UNTILL 3 MONTHS LATER WITH THE THOUGHT THAT MTN WOULD NOT PICK UP THE PAYMENT. SINCE MARCH THIS YEAR I HAVE BEEN ON THE PHONE WITH MTN TRYING TO EXPLAIN AND RECTIFYING MY SITUATION BUT NO SATISFACTION TILL NOW. I WILL NOT PAY FOR SOMETHING I HAVE ALREADY PAID FOR. THIS IS POOR AND TERRIBLE SERVICE FROM MTN AND THEIR CALL CENTRES AND IS UNEXCEPTABLE FROM MY SIDE AS IT IS THEIR NEGLIGENCE. THIS SHOULD BE RECTIFIED FROM THEIR SIDE AS THEY WILL NOT RECIEVE A PAYMENT FROM ME FOR SOMETHING I HAVE ALREADY PAID FOR. ALSO I HAVE QUERIED FOR MORE THAN 2 YEARS ABOUT THE NETWORK AT MY HOME AND TILL TODAY NO ONE HAS COME OUT TO FIX THIS. ON A WHOLE MTN HAS BEEN GIVING ME TERRIBLE HORRIBLE SAD DISGUSTING SERVICE FOR A CLIENT WHO HAS BEEN WITH THEM FOR OVER 12 YEARS. CATCH A WAKE UP ITS CLIETS LIKE US WHO ARE LOYAL AND GET NO LOYALTY IN RETURN. IF THIS IS NOT RECTIFIED I WILL HAVE NO CHOICE BUT TO CANCEL MY CONTRACTS AND GIVE BAD REVIEWS TO EVERYONE THAT WOULD WANT TO DEAL WITH MTN.