Payment not allocated to my account

On the 27th of March 2025, I made a payment (details attached) towards my account with MTN. However, on the 31st of March 2025, I logged a query regarding the non-allocation of the payment. It was brought to my attention that an incorrect reference number was used, necessitating the submission of proof of payment. I comp**** with this request promptly.

After subsequent follow-ups, I was reassured that the matter would be resolved within 24 to 72 hours. However, upon further inquiry, I was informed that the payment had been redirected to the bank sector for resolution, which would take up to 14 days. Unfortunately, it has now been over a month since the initial payment was made, and the funds have yet to be allocated to my account. Despite persistent follow-ups, the status remains unchanged, culminating in a state of limbo where cancellation of the contract with MTN is no longer feasible.

I must express my deep frustration and dissatisfaction with the manner in which this situation has been handled. As a loyal customer of MTN for the past 20 years, consistently utilising the same reference number without incident, it is perplexing as to why this sudden hindrance has emerged following my intent to terminate the contract.