Payment not allocated to my account.

After struggling since the 22nd of May 2020 to get my account payment allocated to my account I still have not received proper feedback from MTN. My account is still in arrears after I've sent Th proof of payment on the 4th of June and MTN has been ignoring my mails to customer care.

How can they not see my payment!

This is getting ridiculous.

My advice to everyone... Hope mtn does not 'misplace your payment'