rD
ronelle D
1 reviews | Active since Mar 2018
07 Aug 2018, 11:52
payment not allocated
Hi my query still not resolved . the payment I made on 2/07/2018 of R190 is still not allocated to the my account. last update is the bank department must finalized . but this was already on 17/07 and we currently 7/08. "Please allocate the payment to my account- The proof of payment was sent to these following agents Nonhlanhla Ndlangamandla on 12/07 , ********** on the 9/07 , ********** on 11/07/2017. Please let me know once payment been allocated
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Replies (2)
MTN South Africa's replyOfficial
07 Aug 2018, 15:07Good day
Thank you for bringing this matter to our attention.
We will investigate and provide you with feedback.
Warm regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's reply07 Aug 2018, 15:07
Official
Good day
Thank you for bringing this matter to our attention.
We will investigate and provide you with feedback.
Warm regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's replyOfficial
21 Aug 2018, 08:11Good day
We have investigated the issue you raised with us and we can confirm that that the payment of R190 has been allocated accordingly to you account.
Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's reply21 Aug 2018, 08:11
Official
Good day
We have investigated the issue you raised with us and we can confirm that that the payment of R190 has been allocated accordingly to you account.
Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,