1 reviews | Active since Oct 2016
<p>I went and paid my MTN subscription on Thursday, 12/01 - I made a cash payment and received a payments receipt. I was advised that re-connection would take up to 2 hours.</p> <p> </p> <p>2 days later, my lines were still suspended! Upon contacting the call centre, I was advised that the payment had not been allocated to my account yet - how convenient! The consultant advised that she would assist in reinstating my lines - the lines were re-connected within 2 hours.</p> <p> </p> <p>This evening, my phone stopped working again; my lines had been suspended! I phoned the call centre and was advised that it was an "error". </p> <p> </p> <p>Not impressed MTN. NOT impressed!</p>
Good day Shevaughn
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Angela
REQ:***
Best regards,
Good day Shevaughn
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Angela
REQ:***
Best regards,
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