1 reviews | Active since Jun 2013
payment made with incorrect referance
Good Day,
I made a payment on the 19th May with the following ref: ********** which is incorrect as I have converted this number to prepaid. The correct ref is ********** which is still on contract. I sent an email to customer services on the 21st May to help with re allocation my ref number for the email is ********** 6. I received an sms today informing me that my line is going to be suspended as I haven't paid. I need someone to help with this as I'm not willing to talk to a customer care consultant after my last experience.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly send the proof of payment to *** and indicate the correct reference number will then log a request with our banking department for the payment to be allocated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly send the proof of payment to *** and indicate the correct reference number will then log a request with our banking department for the payment to be allocated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,