BK
Brende K.

1 reviews | Active since Aug 2011

10 Oct 2016, 15:23

Payment made, proof of payment sent and suddenly phones are put off.

<p>I have made payment 2 days ago. Send the proof of payment early this morning before 8am to 2 email addresses: ********** and ********** <p>Now about 30 minutes ago my phone has been disconnected.</p> <p>WHAT are you guys doing at your offices??? Sitting on the phone and picking your noses? Why is the money paid not allocated to my account? Why is my phone not put on this morning before the cut-off. What are you people doing at the MTN offices the whole day? Because it looks like NOTHING!!!!!</p> <p>Maybe you should check your emails and allocate the money so that you can provide a service to a paying customer. I want my phone put on NOW!!!!!!</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Oct 2016, 10:46
Official

Good day Brenda,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, your line is active.

We would like to assure you that we are actively working to improve our service levels.

Regards,Bronwyn

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