VB
Vivek B
1 reviews | Active since May 2012
14 Jul 2015, 12:15
PAYMENT MADE - LINES NOT REACTIVATED
Hi there<br> <br> After numerous email correspondence on hellopeter, to Credit Management on [Email Removed] and to Sauda Omar at Killarney Mtn - [Email Removed] my account has not been updated and my lines were not reactivated.<br> <br> Can somebody contact me regarding this complaint and to resolve it as soon as possible.<br> <br> I need to use the services immediately<br> <br> Regards<br> Vivek
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MTN South Africa's replyOfficial
27 Jul 2015, 15:01Hello Vivek83,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that Sim swaps were done on both your numbers and are currently pending RICA registration which should be active within 2 to 24 hours. Further note that our system shows that an amount of R670.22 is in arrears on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that Sim swaps were done on both your numbers and are currently pending RICA registration which should be active within 2 to 24 hours. Further note that our system shows that an amount of R670.22 is in arrears on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply27 Jul 2015, 15:01
Official
Hello Vivek83,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that Sim swaps were done on both your numbers and are currently pending RICA registration which should be active within 2 to 24 hours. Further note that our system shows that an amount of R670.22 is in arrears on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that Sim swaps were done on both your numbers and are currently pending RICA registration which should be active within 2 to 24 hours. Further note that our system shows that an amount of R670.22 is in arrears on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,