Payment made but STILL NO PHONE!

Once again, I am lodging a complaint. No one is in the least prepared to go that extra mile for a client!<br> I handed in my phone for a cracked screen on the 17th September. After three weeks of NO communication from the repair centre I turned to ask for assistance. But THAT was also useless!<br> I made a R330 payment and emailed my proof of payment TWICE to the repair centre. On Friday the 16th October I spoke to Andrew on ***and he confirmed that I have made payment and said I should have my phone back today( 19th Oct). I received an sms as a REMINDER that I still have to pay R330!! What is wrong with your systems??<br> I phoned again and spoke to Patrica whom I requested to get Rakesh to phone me ASAP. This was way before 5pm. I phoned again but I was told he already left as it was 5pm. It was NOT 5pm yet!<br> <br> I want my phone back tomorrow (20 October ) or else I will go to the ombudsman and media.<br> <br> I had enough of your appalling service and no response. I don't care how you do it, but I want my phone back TOMORROW (20th October!)