Payment for faulty sim card

Item: MTN South Africa
Rating: 1

<p>I have a MTN contract. My sim card is faulty and I have to restart my phone over 5 times a day to get it to work. I can't understand why I'm required to pay R130-00 to get my sim card replaced when I have not misplaced the sim card. I have been to your MTN store at The Atrium. This is ridiculous</p>

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

29 Jun 2016, 14:39

Good Day Randal Naidoo

Thank you for your post.

Please accept our apologies for the inconvenience caused.

Kindly be advised that you will be charged to replace a faulty/damaged or lost sim card. This is a business rule.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ: **********

MTN South Africa's reply29 Jun 2016, 14:39

Official

Good Day Randal Naidoo

Thank you for your post.

Please accept our apologies for the inconvenience caused.

Kindly be advised that you will be charged to replace a faulty/damaged or lost sim card. This is a business rule.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ: **********

's updateReviewer Update

29 Jun 2016, 15:04

Please be advised that the sim card was not lost or damaged. The sim card was always in my phone so I can't understand why I should pay for a product I never tampered with.

's update29 Jun 2016, 15:04

Reviewer Update

Please be advised that the sim card was not lost or damaged. The sim card was always in my phone so I can't understand why I should pay for a product I never tampered with.