TJ
Tashreek J
1 reviews | Active since Jul 2015
08 Jul 2015, 11:08
Payment Confirmation but NOT PAID ???
I usually make payments via EFT as I do with all my creditors, I paid my subscription 30.06.2015 of which later the evening MTN sent me a message stating \We have received your payment confirmation"yet now im being sent SMS last week and this week my account is overdue and I need to pay to avoid suspension ? I have had previous experience with MTN when my EFT took almost 3 Weeks to allocate and then my line got cut ! I have had No RESPONSE when i initially mailed you guys to date .... Pathetic service !!!! I have mailed your guys and sent you POP .... Please sort this out !!!!"""
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MTN South Africa's replyOfficial
15 Jul 2015, 16:00Hello Tashreek55 ,
Thank you for the post.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note on the invoice dated 2015-06-013 an amount of R509.00 was due and a payment of R499.00 was received and updated on the system.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for the post.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note on the invoice dated 2015-06-013 an amount of R509.00 was due and a payment of R499.00 was received and updated on the system.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
MTN South Africa's reply15 Jul 2015, 16:00
Official
Hello Tashreek55 ,
Thank you for the post.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note on the invoice dated 2015-06-013 an amount of R509.00 was due and a payment of R499.00 was received and updated on the system.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for the post.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note on the invoice dated 2015-06-013 an amount of R509.00 was due and a payment of R499.00 was received and updated on the system.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***