ZH
Zandile H
1 reviews | Active since Feb 2011
27 Jul 2015, 16:47
Payment arrangements made but Fail to accept apeal
Please assist me I am in arrears but i did pay R1,500 I have have as well made arragements to pay monthly R1,500 until my arrears are uptodate .<br> i am a Layal MTN customer so due to my financial crises and my appeal request to open my internet line I thought you will also look at your records with my account and consider to open my line clearly I see they failed. i have as well explain my situation in Legal via email to consider my problem but MTN fail to escalate my matter to the higher authority.<br> I will appreciate if my Internet can be considere to be opened Refer to my Communications ***, ID: A***, CELL: *** Balance R2,726.14
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MTN South Africa's replyOfficial
05 Aug 2015, 15:36Hello Hlatshwayo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records Credit Management has responded to your query, A payment arrangement has been set in place and your service will be restored once 75% of the arrears are paid. At the moment you are able to receive incoming calls.
Rest assured, it is not our intention to displease you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records Credit Management has responded to your query, A payment arrangement has been set in place and your service will be restored once 75% of the arrears are paid. At the moment you are able to receive incoming calls.
Rest assured, it is not our intention to displease you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply05 Aug 2015, 15:36
Official
Hello Hlatshwayo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records Credit Management has responded to your query, A payment arrangement has been set in place and your service will be restored once 75% of the arrears are paid. At the moment you are able to receive incoming calls.
Rest assured, it is not our intention to displease you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records Credit Management has responded to your query, A payment arrangement has been set in place and your service will be restored once 75% of the arrears are paid. At the moment you are able to receive incoming calls.
Rest assured, it is not our intention to displease you.
Regards,
Bronwyn
REQ:***