Payment Arrangement with MTN a Nightmare

At first i had contacted MTN to do limit of R1200 on roaming as one of our employees was going out of the country, Unfortunately it was not explained to us that its impossible to put a limit and surprisingly a bill came to R14000 the two weeks away. We therefore engaged Mtn to look into it and it had been going on for two months without resolution. We decided to just pay of the amount together with outstanding amounts. I sent through a payments arrangement request to MTN billing department and legal team on the 3rd of September 2021 and since been doing follow ups by emails and phone calls almost everyday.

Blessing Kudabvanji <***> Fri, Sep 3, 3:35 PM

to ***

Good day

Thank you for your email. Clearly that part of communication we missed it. It was an oversight on our part therefore. So regarding the outstanding balance can we make payment arrangements/plan and atleast to have the lines working while we clearing the balances. As I am sure we are also billed for the time the lines are suspended.

Your assistance in this matter will be highly appreciated

Kind Regards

Blessing Kudabvanji Chief Executive Office

Today 28 September 2021, I called after sending follow up emails yesterday.

I received this email:

SME Customer Care Mon, Sep 27, 4:55 PM (23 hours ago)

to me

Good day Blessing,

Thank you for emailing Enterprise Support Services.

Below is the feedback provided by our Legal Team.

Please be advised that the outstanding amount in your account is R24,836.33. Payment arrangement can only be made for the maximum period of 3 months, therefore you will have to pay R8,278.78 (plus current invoice) for the next 3 months to bring your account up to date.

We look forward to being of service to you in the future.

Kind Regards,

Lyle van der Westhuizen

Enterprise Support Services

MTNSA

I was happy with the arrangement but then when I emailed to confirm that I am happy with the arrangement and please confirm that the lines will be opened once first payment is done as per arrangement. to my Surprise I received the below email... SME Customer Care 9:56 AM (6 hours ago)

to me

Good day Blessing,

Thank you for emailing Enterprise Support Services.

Only once the full amount has been settled then the numbers can be reactivated.

We look forward to being of service to you in the future.

Kind Regards,

Lyle van der Westhuizen

Enterprise Support Services

MTNSA

My confusion is now what is the use of payment arrangement for the outstanding amounts and also pay current billing for the next 3 months without service. I have spent over R500 on calls just today in trying to get hold of someone i can talk to regarding this arrangement but unfortunately no assistance, I am being sent back and forth. I have been losing business and still am losing business. I just wish MTN can be considerate in the deals. I was going to pay R10k today but all I needed was confirmation that I have an arrangement loaded and without issues. having the lines open will also assist in collecting the remaining balance on arrangement

I hope I can get a person responsible within mtn who can assist in regards to this mater.