Payment allocation

Good day I really don’t know what’s happening with your call centre agents and your branch staff members at the Eastgate branch. I called in more than 8 time now asking MTN to allocate R10905.00 to my contract account which is BA*** and it belongs to my number which is *** and my ID number is ***. I mistakenly used *** as my reference when I made payments on the 8th of this month, I have sent proof of payments after proof of payments just for MTN to allocate my payment to the right account and now I’m out of options, I really don’t know what to do or say coz it’s just a simple thing... Amount was paid into MTN Postpaid Contracts account so please help me out before my line gets suspended because today I got a debit order of the same amount that I paid on the 8th however I managed to reverse it and that is bad for my bank statement and credit records so I will like MTN to do something for me as a client and the inconvenience that has been caused by all agents and the branch Ref: ***

Should you want more REF number for all my calls I can provide them to you

Kind regards

Kelvin Ntuli