Payment allocation

MTN is the worst . We made payment via the banking app on 30th October 2025. For two consecutive contracts. On the 10th the one Sim 24 month contract was suspended to non payment and the other Sim which month to month is still live . But it shows overdue . Back and forth since the 06th October sending Proof of Payment . BackOffice Support does not have a direct number.. As at today the one payment was allocated but month to month not allocated as yet . 24 month wifi only went on today . Now how does MTN compensate us for all this frustration being without connection for 14days . Not even an apology forthcoming for their . incompetence. No direct contact numbers for any person in authority every time you call you get a new agent and all they say please send proof payment which was done over 6times and even handed in at branch. This is pathetic service . Never have I seen this level of incompetence And to top it all today we receive a call from MTN we were handed over . can you believe the gall of it all . the person calling didnt even know the product we have . She actually asked if it was a Cellphone sim card